Data Deletion Policy

1. Your Right to Data Deletion

At Feminas Family Makeover Studio, we respect your privacy and your right to control your personal information. Under applicable data protection laws, you have the right to request deletion of your personal data that we hold.

2. What Data Can Be Deleted

You may request deletion of the following types of personal information:

• Contact information (name, email, phone number)
• Appointment history and service records
• Beauty preferences and consultation notes
• Marketing preferences and communication history
• Photos or videos taken during services (with your consent)
• Any other personal data we have collected with your consent

3. Data We Cannot Delete

We may be required to retain certain data for legal, regulatory, or business purposes, including:

• Transaction records required for tax and accounting purposes
• Data necessary to comply with legal obligations
• Information needed to resolve disputes or enforce our agreements
• Records required for fraud prevention and security
• Data subject to active legal proceedings or investigations

In such cases, we will retain only the minimum necessary data and will delete it once the legal requirement expires.

4. How to Request Data Deletion

To request deletion of your personal data, please follow these steps:

Step 1: Submit Your Request

Contact us through any of the following methods:

• Email: Send a request to info@feminas.in with the subject line "Data Deletion Request"
• Phone: Call us at +91 89072 88617 during business hours (10 AM - 8 PM, Mon-Sat)
• WhatsApp: Message us at +91 9633928599
• In Person: Visit our salon at Near Mandhi Manzil, Ulloor, Trivandrum

Step 2: Provide Verification Information

To protect your privacy and prevent unauthorized deletion requests, we will need to verify your identity. Please provide:

• Your full name as registered with us
• Phone number and/or email address associated with your account
• Any additional information to help us locate your records
• Proof of identity (if requested for security purposes)

Step 3: Specify Your Request

Please clearly indicate:

• What specific data you want deleted (or request "all personal data")
• Whether you want to be removed from marketing communications
• Any specific concerns or reasons for the deletion request (optional)

5. Processing Your Request

Timeline:

• We will acknowledge receipt of your request within 48 hours
• We will process your deletion request within 30 days of verification
• You will receive confirmation once the deletion is complete

What Happens After Deletion:

• Your personal data will be permanently removed from our active systems
• You will be unsubscribed from all marketing communications
• Your appointment history will no longer be accessible
• You may need to re-register if you wish to book services in the future
• Some data may remain in backup systems for a limited period before permanent deletion

6. Exceptions and Limitations

We may decline or delay your deletion request in the following circumstances:

• We are legally required to retain the information
• The data is necessary to complete a transaction or service you requested
• There are outstanding payments or unresolved disputes
• The request is manifestly unfounded or excessive
• We need the data to defend against legal claims

If we cannot fulfill your request entirely, we will explain the reasons and what data (if any) must be retained.

7. Alternative Options

Instead of full data deletion, you may also request:

• Data Correction: Update or correct inaccurate information
• Marketing Opt-Out: Unsubscribe from promotional communications only
• Data Portability: Receive a copy of your data in a structured format
• Data Access: Review what personal information we hold about you
• Restriction of Processing: Limit how we use your data without deleting it

8. Third-Party Data

If your data has been shared with third-party service providers (e.g., payment processors), we will:

• Inform you which third parties have received your data
• Request deletion from those third parties where possible
• Note that we cannot control third-party deletion timelines

9. Consequences of Data Deletion

Please understand that deleting your personal data may result in:

• Inability to access your service history or loyalty benefits
• Loss of personalized service recommendations
• Need to provide information again for future bookings
• Removal from our customer database and mailing list
• Inability to track past appointments or treatments

10. Questions or Complaints

If you have questions about this Data Deletion Policy or concerns about how we handle your request, please contact us:

If you believe we have not adequately addressed your data deletion request, you may have the right to lodge a complaint with your local data protection authority.

11. Related Policies

For more information about how we collect, use, and protect your personal data, please review:

• Privacy Policy - Our complete data handling practices
• Terms of Service - Our service terms and conditions

12. Updates to This Policy

We may update this Data Deletion Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised.